EUKOMOS LLC SHIPPING POLICY

1. ORDER PROCESSING

- Standard Orders: All standard (in-stock) orders are processed and packed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

- Pre-Orders: Pre-order items are subject to an estimated fulfillment window [3 weeks]. If your order contains both in-stock and pre-order items, the entire order will ship together once the pre-order formulation is ready for dispatch.

2. SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

3. DOMESTIC SHIPPING ONLY

- U.S. Shipping: Eukomos LLC currently ships exclusively within the United States using USPS.

- International Restrictions: At this time, we do not offer international shipping.

4. TRACKING YOUR ORDER

Once your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

5. LOST, STOLEN, OR DAMAGED PACKAGES

- Transfer of Liability: Once a package has been handed over to the shipping carrier, the title and risk of loss legally pass to the buyer. Eukomos LLC is not liable for lost, stolen, or delayed packages once they are in the carrier's possession.

- "Delivered" Status: If the tracking information confirms that the item has been delivered to your order address but you have not received it, please contact the shipping carrier directly to file a claim and investigate.

- Damaged in Transit: Our pure, waterless botanical lipid hair serums are packaged with strict safety measures. However, if your product arrives damaged or leaking due to severe carrier mishandling, please contact us at support@eukomos.com within 48 hours of delivery with clear photos of the shipping box and the damaged product so we can assess the situation.

6. INCORRECT SHIPPING ADDRESSES

Customers are solely responsible for entering the correct shipping address at checkout. If a package is returned to us due to an incorrect, invalid, or incomplete address, the customer will be responsible for paying the additional shipping costs to reship the item. Eukomos LLC is not responsible for packages delivered to incorrect addresses provided by the buyer.